Returns Policy

Returns policy

If for any reason you are not satisfied with your purchase, you may return your item in its original condition for a refund within 14 days from delivery. You will be liable for the return postage fee. Please contact us on info@sloanscandles.co.uk to arrange your return. Please note, we can only accept items that have been returned in their original packaging and have been unused and unopened. Please keep your proof of postage in order to provide proof to us that you have returned your item. We will refund your order within 14 days of receiving your returned goods (minus delivery charge). Please do not return an item without notifying us first.

Damaged items policy

If your item is damaged on delivery, please notify us within 72 hours of receiving your products by emailing info@sloanscandles.co.uk. Please provide your order number and photo evidence of the damage. We will arrange to have your product returned to our office and a replacement issued. This policy is only applicable to products purchased directly through our website. Please do not return an item without notifying us first.

Other issues

If you have an issue with your order not mentioned in the above policies, please contact us on info@sloanscandles.co.uk. Please do not return an item without notifying us first.